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Interview zu Enterprise 2.0

4. Dezember 2011 3 Kommentare

Vor ca. 1 Woche erschien mein „Experten-Interview“ zu Enterprise 2.0 auf dem enterprise 2.0 blog. Ich veröffentliche es hier als Crosspost.

1.) What is your name?

Sebastian Schäfer

2.) Who are you and what are you doing?

With a background in computer science I work as consultant for Business Information Management at Capgemini in Munich. In addition, driven by personal interest and belief, I am doing research on Enterprise 2.0 with the Cooperation Systems Center Munich (CSCM) and I regularly write about related topics on my blog (https://schaeferblick.wordpress.com/, mainly in German).

3.) How did you get to the E2.0 topic?

Weiterlesen …

E-Mail und Meetings lassen keine Zeit für Social Software

14. März 2011 6 Kommentare

Kürzlich habe ich es irgendwo wieder gehört: „Unsere Mitarbeiter sind schon gut ausgelastet mit E-Mail und Meetings. Da bleibt einfach keine Zeit für weitere Werkzeuge wie Social Software.“ Ein Klassiker, der anscheinend immer noch recht verbreitet ist und der sicherlich so manchem Entscheider als willkommene Begründung für eine eher vorsichtige Zurückhaltung dient — und ihm damit zunächst weitere Auseinandersetzung mit der Thematik erspart. In die gleiche Richtung geht übrigens auch: „Wir haben schon genug Tools, um die wir uns kümmern müssen.“ Spontan fiel mir dazu die Geschichte von dem Mann ein, der versucht, einen Baum mit einem Taschenmesser zu fällen und auf den Ratschlag, sich in der Stadt eine Motorsäge zu kaufen, entgegnete: „Dafür habe ich leider gerade keine Zeit, ich muss ja diesen Baum fällen.“

Entscheidend ist doch wohl eher nicht, dass sich die Mitarbeiter gut ausgelastet fühlen oder sich um Tools kümmern müssen, sondern vielmehr, ob sie durch die vorhandenen Werkzeugen und Prozesse bei ihrer täglichen Arbeit bestmöglich unterstützt werden. Genau hier sollte eine kritische Prüfung ansetzen und dabei auch „moderne“ Alternativen, wie z.B. den Einsatz von Social Software, in Betracht ziehen. Weiterlesen …

Transforming your intranet to a platform for communication and participation

4. August 2010 4 Kommentare

Yet another article I wrote for Capping IT Off and that I put here as a cross post.

At most organisations a lot of useful information remains in the heads of individuals or is buried in their local email inboxes since the ‘knowledge workers’ see no simple and appealing way to share it otherwise. To mitigate this inefficiency more and more companies set off to establish ‘social platforms’ like blogs, wikis or social networks within their intranet. Many platforms, however, fall short off the expected participation to become eventually abandoned and, worst of all, leave some burned grounds for any future initiatives. Users quite often complain that the platform is too cumbersome to use, that they are ‘too busy’ to deal with it, or they just do not see a purpose or (personal) benefit. Consequently they rather stick to their ‘well proved’ habits of sharing information on demand via email, attachments, shared drives, local office documents and alike.
Weiterlesen …

Kategorien:English, Vernetze Welt

Open Communication, Emergence and Serendipity

When I was thinking about updating one of my previous blog posts I came across the idea of reaching a greater audience by writing it in English and publish it on the technology blog of my company. Schaeferblick will mainly continue in German but I put the text here as a cross post.

What if you had to give an elevator pitch on social software and why it is worth considering their application within your organization? Of course you could argue with potential benefits like easier access to knowledge, quicker contact to experts, reduced communication costs, fostering collaboration etc. These points all have clear business values and are supported by several companies who already deploy those tools. However, they are neither really new nor do they provide any insight on what makes social software different compared to traditional (office) communication tools and why these differences might offer a chance to gain some ground in achieving those goals. So, where is the novelty about it? For me in essence this comes down to three aspects: open communication, emergence and serendipity — whereas the latter two build on the first.

Open Communication: With social software any intranet transforms itself from an information repository to a medium for communication and collaboration that puts not documents but people at the centre. Instead of using closed channels like e-mail or telephone the exchange of information takes place on open platforms like wikis, blogs, microblogs or social networks. These applications do not only lower the barrier for sharing but do also push the choice of which content to consume on the side of the recipient. This shift also frees information owners from the burden to choose for whom the information might be of value. Hence, content is filtered on the way out, not in. The benefits are more awareness on current issues and the support of topic oriented networking across inner-organizational boundaries (i.e. silos). Eventually all employees („our most valued capital“) get the ability to contribute which also opens new spaces for synergistic effects, e.g. important contributions may arise from where nobody had ever expected it.
Weiterlesen …

Kategorien:English, Vernetze Welt